Payment & Security
What we accept, when you are charged, and what happens to your card details. Short version: we never see or store your card number.
What we accept
| Method | Notes |
|---|---|
| Visa, Mastercard, American Express | Debit and credit, issued anywhere |
| Apple Pay, Google Pay | One-tap, no card details typed |
| Tabby, Tamara | Split into instalments. Approval and terms are theirs, not ours |
| PayPal | Pay with your PayPal balance or linked card |
| Cash on delivery | UAE only, on orders under AED 1,000 |
Currency
Prices are shown and charged in UAE dirhams (AED) and include 5% VAT for UAE orders. If your card is in another currency your bank converts at their rate and may add a foreign transaction fee — that fee is theirs and we cannot refund it.
When you are charged
The full amount is authorised when you place the order and taken when it is dispatched. If we cannot fulfil an item, that part is released or refunded — you are never charged for something you don't receive.
A failed order can still leave a pending authorisation on your statement. That is a hold, not a charge, and your bank releases it within 3–7 business days without any action from you.
How your details are protected
- We never see your card number. Checkout runs on Shopify's payment infrastructure, which is certified PCI DSS Level 1 — the highest level in the card industry.
- Everything is encrypted. The whole site runs over TLS. Your connection to us cannot be read in transit.
- 3-D Secure. Card payments are verified with your bank, usually by a one-time code. If your bank asks for it, that step is genuine.
We will never ask you for your full card number, PIN, CVV or an OTP by email, SMS, WhatsApp or phone. Nobody from LAMIXO will ever ask you to move a payment to a personal account or to pay outside the website. If you receive a message like that, it is not from us — please forward it to contact@lamixo.com.
If your payment is declined
We are not told why — only your bank knows. The usual causes are an address that does not match the card, an international transaction block, insufficient funds, or an expired card. Try another method, or call your bank and ask them to authorise it.
Something you don't recognise
Charges appear as LAMIXO on your statement. If you see one you don't recognise, email contact@lamixo.com or call +971 54 248 6090 before raising it with your bank — we can almost always resolve it the same day, and a chargeback takes weeks.