Track Your Order
Every order gets a tracking number by email the moment it is dispatched. Here is how to find it, and what the statuses actually mean.
Three ways to track
Your dispatch email
Sent when the parcel leaves us. The tracking link is in it.
Your account
Sign in and open the order. Tracking appears there once it is dispatched.
Ask us
Email contact@lamixo.com with your order number and we will look it up.
Ordered as a guest? Use the link in your confirmation email, or contact us with the email address you used.
What each status means
| Status | What is happening |
|---|---|
| Order placed | Payment authorised. Nothing has moved yet. |
| Processing | Being picked and packed. You can still change the address at this point. |
| Dispatched | With the carrier. Tracking number issued. |
| In transit | Moving between facilities. Long gaps between scans are normal, especially on international routes. |
| Out for delivery | On a van today. |
| Delivered | The carrier has recorded a delivery. |
| Exception | Something interrupted it — a failed delivery, a customs hold, a bad address. Contact us and we will chase it. |
Tracking hasn't updated
Two common and harmless cases:
- Just dispatched. A number can take up to 24 hours to go live. "Not found" before then means nothing is wrong.
- Crossing a border. International parcels often go quiet for 2–4 days between the last export scan and the first scan in the destination country.
If there has been no movement for 7 business days, email us with your order number. We will open a trace, and if the parcel cannot be found we replace or refund it in full.
It says delivered but nothing arrived
Before contacting us, please check the three places parcels usually are: with a neighbour, with building security or reception, and in a safe spot by the door. Then check whether anyone else at the address accepted it.
If it is genuinely missing, tell us within 7 days of the delivery scan. We will raise a formal investigation with the carrier — that usually takes 3–5 business days — and refund or replace based on the outcome.
Two tracking numbers for one order
That is deliberate. When items are held in different places we ship each part as soon as it is ready instead of making you wait for the slowest one. You are never charged twice.