Help Center

A confirmation email arrives within a few minutes. If it hasn't after 30 minutes, check your spam folder, then contact us with the email address you used — do not place the order a second time.

Yes, while it still shows as processing. Email contact@lamixo.com with your order number as soon as you can. Once it is with the carrier we can't recall it, but you can return it under the 14-day policy.

We can't merge orders once payment is taken. Place a second order — if both are still processing, tell us and we will ship them together and refund the duplicate shipping where we can.

No. All orders go through the website so that payment is protected and you get a proper record. We are happy to help you place one over the phone.

Free on UAE orders of AED 100 and over, AED 15 flat below that. International shipping is calculated at checkout. Full detail in Shipping & Delivery.

2–5 business days in the UAE, 5–9 across the GCC, 7–16 elsewhere, counted from dispatch. The estimate on the product page overrides this for that item.

No. Carriers need a physical address and a phone number they can call.

Because the items were held in different places and we ship each as soon as it is ready rather than making you wait for the slowest one. You are never charged twice.

14 days from delivery. Start the request inside the window; the parcel can reach us afterwards.

Not if the item is faulty, damaged or wrong — we cover it. If you simply changed your mind, the postage is yours.

We inspect within 2 business days of arrival and refund the same day we approve. Your bank then takes 5–10 business days to show it.

We don't swap directly — holding your size while a parcel travels is the fastest way to lose it. Return for a refund and reorder, which secures the stock immediately.

Visa, Mastercard, Amex, Apple Pay, Google Pay, Tabby, Tamara, PayPal, and cash on delivery in the UAE under AED 1,000.

Yes. We never see or store your card number — checkout runs on PCI DSS Level 1 certified infrastructure over an encrypted connection, with 3-D Secure verification from your bank.

Only your bank knows. Usually it is an address mismatch, an international block, or insufficient funds. Try another method or call your bank.

Yes, always. If your card is in another currency your bank converts at its own rate and may add a fee.

Open Size guide on any clothing page. It shows the garment measured flat and the body it fits, in centimetres or inches, converted to fourteen country systems. Measure a garment you already own and compare — it beats guessing from a letter.

Trust the measurements, not the letter. Many of our items are cut on Asian sizing, which runs smaller than European. That is exactly why every product carries a full chart.

Very closely, but screens differ and fabric behaves differently in daylight. If a colour is genuinely not as described, that is a free return.

Sometimes. Email contact@lamixo.com with the product link and we will tell you honestly whether it is coming back.

No, guest checkout works. An account just makes tracking and reordering easier.

Use Forgot password on the sign-in page. The reset link is valid for a limited time — request a fresh one if it has expired.

Click unsubscribe at the bottom of any of them; it takes effect immediately. Or email contact@lamixo.com. You will still get transactional emails about orders you have placed.

Email contact@lamixo.com. See our Privacy Policy for what we must keep for tax purposes.