Returns & Refunds
You have 14 days from delivery to return most items. If something arrived damaged, faulty or simply isn't what was described, the return is free and we will say so before you spend anything.
The window
14 calendar days, counted from the day the carrier records delivery. Start the request inside that window; the parcel itself can reach us afterwards.
What we can accept
- Unworn and unwashed, with the original tags still attached.
- In the original packaging, with anything that came with it — belts, spare buttons, dust bags, boxes.
- Free of perfume, deodorant, make-up marks, smoke and pet hair.
Trying something on to check the fit is expected and fine. Wearing it out is not.
What we cannot accept back
- Underwear, swimwear and bodysuits once the hygiene seal is removed.
- Pierced jewellery, and any item made or personalised to your order.
- Cosmetics, skincare, fragrance and any consumable once opened.
- Items marked final sale on the product page.
None of this affects your rights where an item is faulty or not as described. A faulty item is always returnable.
How to return something
- Email contact@lamixo.com with your order number and what you want to return. A photo helps if the item is damaged or wrong.
- We reply within one business day with a return authorisation and the address to send it to.
- Pack it securely — the original box is ideal — and write the authorisation number on the outside.
- Send it with a tracked service and keep the receipt until your refund lands.
Do not send anything back before you have a return authorisation. Unannounced parcels can't be matched to an order and we can't refund what we can't identify.
Who pays the return postage
| Reason | Return postage |
|---|---|
| Damaged, faulty, wrong item, wrong size sent | We pay. We arrange collection or reimburse the postage. |
| Changed your mind, didn't fit, didn't suit | You pay. |
Refunds
We inspect returns within 2 business days of arrival and refund the same day we approve them. The money goes back to the original payment method — we cannot redirect it to a different card or account.
| Method | Time to appear |
|---|---|
| Card (Visa, Mastercard, Amex) | 5–10 business days, set by your bank |
| Apple Pay / Google Pay | 5–10 business days, on the underlying card |
| Tabby / Tamara | Your remaining instalments are cancelled and anything paid is returned by the provider |
| Cash on delivery | Bank transfer — we will ask for your IBAN |
Original shipping is refunded only when the return is our fault.
Exchanges
We do not swap items directly, because holding your size while a parcel travels is the fastest way to lose it. Return what you have for a refund and place a new order for the size or colour you want — that way the stock is secured immediately.
Damaged, wrong or missing items
Tell us within 48 hours of delivery, with a photo of the item and of the packaging. We will replace it or refund it in full, including postage, and we will not ask you to pay to send it back.