Shipping & Delivery
Where we ship, what it costs, and how long it takes. Everything below is measured in business days, Sunday to Thursday, and starts the day after your order is dispatched.
What shipping costs
| Order value | United Arab Emirates |
|---|---|
| AED 100 and over | Free |
| Under AED 100 | AED 15 flat |
Shipping outside the UAE is calculated at checkout from the destination and the weight of the parcel. You will always see the exact amount before you pay — we never add a charge afterwards.
How long it takes
Orders are picked and dispatched within 1–2 business days. After that:
| Destination | Typical delivery |
|---|---|
| Abu Dhabi, Dubai, Sharjah | 2–5 business days |
| Rest of the UAE | 2–5 business days |
| GCC | 5–9 business days |
| Europe, UK, North America, Asia-Pacific | 7–16 business days |
The estimate on the product page is the one that counts. Some items ship directly from our supplier and carry their own timeline, which is shown on that product's page. Where a product page and this table disagree, the product page is correct for that item.
Where we ship
United Arab Emirates, and 27 further countries across the GCC, Europe, the UK, North America and Asia-Pacific. If your country is not offered at checkout, we do not currently ship there — write to us and we will tell you whether that is likely to change.
Tracking
You will get a dispatch email with a tracking number as soon as your parcel leaves us. Tracking usually goes live within 24 hours of that email; before then, "not found" is normal and not a problem. See Track your order for what each status means.
Orders that arrive in more than one parcel
If your order contains items held in different places, we ship each part as soon as it is ready rather than holding the whole order back. You will get a separate tracking number for each parcel and you will not be charged more than once.
Customs, duties and VAT
UAE orders include 5% VAT in the price you see. Nothing further is due on delivery.
For international orders, the price at checkout does not include the destination country's import duties or taxes. Those are set by that country, collected by the carrier, and are the recipient's responsibility. A refused parcel that is returned to us is refunded less the outbound shipping and any charge the carrier passes on.
Wrong or incomplete address
Check the address on your confirmation email straight away. We can change it while the order still shows as processing — email contact@lamixo.com with your order number. Once a parcel is with the carrier the address is fixed, and a parcel that fails delivery and comes back to us is refunded less the shipping cost.
If your order is late
Carriers occasionally stall, particularly around Eid, National Day and the New Year. If your parcel is more than 5 business days past the estimate above, contact us with your order number and we will open a trace with the carrier. If it cannot be located we replace or refund it in full.